See how our 90-day money-back guarantee works
Check Our Refund PolicyYou Choose, We Handle the Rest.
Dedicated support, secure shipping, and thorough quality checks for every order.
Quality Check & Care
Our team inspects every pair to meet product standards before shipping.
Secure & Trackable Shipping
We ensure safe and reliable delivery, with tracking available on all orders.
24/7 Customer Support
Our dedicated team is available day and night via email to assist you.
Frequently Asked Questions (FAQs)
Essential Information:
Ordering, Shipping, Returns, Sizing & Customer Support
How do I place an order?
Simply browse our website, select your preferred footwear, add items to your cart, and proceed to checkout. You will receive a confirmation email after completing your purchase.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods displayed at checkout.
Can I change or cancel my order after placing it?
We accept order cancellations within 24 hours of purchase. After this period, the order enters the processing stage and cannot be canceled. If you need assistance, please contact us as soon as possible. Visit our cancellation policy
Where do you ship?
We ship to the United Kingdom, Australia, Canada, United States, all of Europe, and New Zealand. Shipping availability may vary based on your specific location. Visit our shipping policy
How long does delivery take?
- United Kingdom: 8-14 business days
- United States & Canada: 8-14 business days
- Australia, New Zealand & Europe: 10-16 business days
What is your return policy?
You can request a return within 90 days of receiving your order. We accept returns for both unused and opened items, as long as they are in good condition and include all original packaging and accessories. A proof of purchase is required. Visit our return policy
Do I have to pay for return shipping?
Return shipping costs are the customer's responsibility unless the item is incorrect or defective.
How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 7 business days to the original payment method. Visit our refund policy
How do I choose the right size?
Refer to our Size Guide on the product page for accurate measurements. If you're unsure, feel free to contact us for advice.
Do I need an account to place an order?
No, but having an account allows you to track orders and save your details for faster checkout.
How can I contact customer support?
You can reach us at:
- Email: contact@feetsers.com