Refund policy

At Feetsers, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it easily following the guidelines below.

Return Window

We accept returns within 90 days of receiving your order.

Eligible Items

Returns are accepted for both new and slightly used products, as long as they are in good condition and include all original packaging and accessories.

Exchanges

Yes, we offer exchanges. If you wish to exchange your item for a different size, model, or color, please contact us. We will cover the shipping cost of sending the new item.

How to Start a Return

Please email us at contact@feetsers.com with your order number and reason for return. We will provide a return authorization and instructions.

Return Method

Returns are accepted by mail. Instructions and the return address will be provided once your return is approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Restocking Fees

We do not charge any restocking fees.

Refund Options & Processing Timeline

Refunds are typically issued within 7 business days after we receive and inspect the returned item. Refunds are sent back to the original payment method used during checkout.

In certain situations, we may offer a partial refund without requiring a return—for example, if the issue is minor and you agree to keep the item.

If your item is defective or incorrect, we can also send a free replacement without needing the original item returned. We will cover the shipping cost for replacement items.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us immediately. We'll cover all return shipping costs and send a replacement at no charge.

Contact Us

If you have any questions about returns or refunds, feel free to reach out to us:

Business Name: Feetsers

Registered Address: Office 5852, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ

Company Number: 16257964

Email: contact@feetsers.com

Phone: +44 772 379 7500